Adult Mental Health

Many TTBH services accept self-referrals. Depending on the service, a referral from a physician, school, or another provider may be recommended or required. Contact TTBH and a staff member will help determine the best way to begin.

Call TTBH or use the available online contact options. A member of the team will help identify the appropriate next step based on your needs.

Your first visit typically includes a conversation or assessment to better understand your needs, goals, and available options. This information helps the care team recommend appropriate services.

Timeframes vary depending on the service requested, clinical need, location, and appointment availability. TTBH staff can provide more specific information when you contact the organization.

Eligibility depends on the program, age, residence, clinical needs, and other program requirements. TTBH staff can explain the criteria that apply to a particular service.

Many TTBH services are designed for residents within the organization’s service area. Contact TTBH if you are unsure whether a program is available where you live.

Many services work with Medicaid, Medicare, private insurance, or other funding sources when appropriate. Coverage and billing vary by service.

Lack of insurance does not automatically prevent someone from receiving services. TTBH staff can discuss available programs, funding sources, and payment options.

Costs vary based on the service, eligibility, insurance coverage, and available funding. Contact TTBH for information specific to your situation.

Some services may be available through telehealth when clinically appropriate. Availability varies by program and individual need.

Family participation may be encouraged when appropriate and with the individual’s consent. Requirements may differ for children and adolescents.

Contact TTBH as soon as possible if you need to cancel or reschedule an appointment. Advance notice helps staff offer the appointment time to someone else.

If you or someone you know is experiencing a behavioral health crisis, call the TTBH Mental Health and Substance Use Crisis Hotline at 1-877-289-7199. Call 911 when there is immediate danger.

TTBH provides 24-hour crisis hotline access and can connect callers with appropriate crisis response services.

Recommendations are based on an assessment of individual needs, preferences, strengths, and goals. The care team works with the individual or family to identify appropriate options.

Yes. Many individuals receive multiple coordinated services when that combination supports their care plan and goals.

The frequency and duration of services depend on the program, assessed needs, treatment plan, and progress toward individual goals.

TTBH follows applicable privacy laws and protects personal and health information. Staff can explain privacy practices and the limited circumstances in which information may need to be shared.

Individuals may discuss changes or concerns with their care team. When possible, the team will help plan a safe and appropriate transition or discharge from services.